Making a Difference, Here & Beyond
The community invests in Dell Med. In return, it’s our responsibility — one we take seriously — to be agents for change and to show real impact.
More Information
Creating a New Kind of Doctor
We recruit and train physician leaders as comfortable taking on systemic challenges in health as caring for individual patients.
Improving Care. Improving Health.
We’re here to make health — including health care — better. The end goal is a complete revolution in how people get and stay healthy.
Discovery to Impact — Faster
We reward creative thinking and encourage rapid experimentation, using collaborative programs to speed promising research to market.
More Information
Let’s Do Big Things Together
True health demands that the whole work in harmony, which is why we’re dedicated to partnership. Indeed, we can’t achieve our goals without it.
More Information
Meet Dell Med
We’re rethinking the role of academic medicine in improving health — and doing so with a unique focus on our community.
More Information
Make an Appointment Directory Give Faculty Students

Learning the Business of Medicine Through Interprofessional Health Care Education

Jan. 15, 2020

Providers from Dell Medical School and The University of Texas at Austin McCombs School of Business are collaborating to provide Business of Healthcare Certificate students a firsthand health care experience. The students are from various undergraduate majors at UT Austin, with the highest enrollment being pre-med, business, nursing and social work students.

Kristie Loescher, DBA, the director of curriculum and community engagement for the McCombs Healthcare Innovation Initiative, said the goal of the course is “to focus on the systematic planning, design, operation and improvement of the processes that deliver services and provide goods in order to control costs, improve the patient experience and ensure safety.”

When I was first asked to facilitate the collaboration and be a “client” for the students, I was hesitant. I had precepted advanced practice provider students (PAs and NPs) for years, but how was I going to teach the business of medicine?

Five semesters later, we have developed an evolving curriculum with the learners’ input. The goal is to create an experience that would give them an in vivo view of health care through the eyes of frontline team members, apply that experience to business and understand how your interventions affect systems of care, the team and the patient.

The students shadow a resident teaching team during patient rounds as well as round with a bedside nurse during their shift. They attend large group meetings regarding length of stay, discharge planning and throughput. They attend a daily huddle brief with several care team members pertaining to care coordination. They also have “coffee with a leader” where they meet with hospital administration leadership and ask three questions about change management.

Didactics include reviewing relevant articles, large group discussions with me and learning quality improvement tools and Lean methodology. They are responsible for an end-of-semester presentation and a detailed report for Loescher.

“I believe the strength of this course was in highlighting the efficiency and operational issues that are given less attention but have the potential to hamper productivity in major ways,” Shahrez Anjum, a former student of the rotation, said. “Learning about quality and process improvement was vital not only to the hospital setting but as a general rule for operational efficiency. Directly observing several key processes such as the huddle meetings and rounds led to a significant amount of practical application and applied learning that enhances the educational experience.”

In the ever-changing health care industry, we all must understand the business of health care. Working with these students has been an incredible experience, and I hope to continue to improve their learning as they have done with mine.